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SHIPPING RATES - are calculated at checkout. We do not charge any handling fees. Shipping rates are determined by the weight of each box and the destination. Our web site is integrated with live USPS shipping data to provide you with accurate shipping charges based on your zip code and the packaged weight of the products ordered.

While we gladly welcome the customer who wants to purchase one or two samples, please understand, you will be charged shipping on a full pound by Fed Ex and UPS. One pound is the minimum weight UPS and FED EX will accept. No matter what the actual weight in your shopping cart is, if it is less than one pound, UPS and FED EX base their shipping charges on a minimum of 1 pound.  You can ship 12-14 samples for the same price as 1.  If you want to get more bang for your buck, add more samples to your order.

Delivery Information:

If you want your package delivered or left in a certain spot, add it to your shipping address before you complete your order. If it won't fit in the shipping address box you use when you place your address, it won't fit on the actual shipping label we type to put on your box.  If you want your box left at the back of your house inside the screened in porch behind a chair, I doubt it will fit in the amount of room you have to add it to your shipping address.  If it is complicated please speak with your driver about a safe place for delivered packages. If you want your order left by the shipping company at a designated spot, or a neighbor's house or business, you need to make that clarification with your driver or use the address you want your order shipped to when you place your order.  Just remember, long detailed delivery notes will not fit on a shipping label.


PLEASE BE AWARE:

  • We are NOT responsible for boxes left on your porch or designated delivery area. Without a note that you require a signature delivery, your order is subject to be left at your home, without notification that it has arrived.
  • If the tracking information says your order was delivered, we are not responsible for boxes that might have been stolen from your porch.
  • IT IS AT YOUR RISK IF YOUR ORDER IS LEFT WITHOUT A REQUEST FOR A SIGNED DELIVERY.

Should you have a missing package that tracking says was delivered, call the shipping company immediately and make them aware a package is missing; perhaps the driver is still in the area. The company can call the driver and check with him immediately. The claims process can also get started and a trace can begin on your package.  Please note, a trace will prompt an investigation regarding the delivery.  It can take several business days to several weeks to get a response from the shipper.  If your order has in fact been stolen, CALL YOUR LOCAL POLICE DEPARTMENT AND FILE A THEFT REPORT.

CHECK YOUR ORDER IMMEDIATLEY UPON RECEIVING. Please report any missing, damaged merchandise or order mistakes within 48 hours of delivery. After 48 hours from delivery, we will conclude that your order was completed accurately, and no refunds or exchanges will be accepted after that time.  If returning a product for reasons other than a mistake on our part such as irreconcilable differences, we will charge a 25% restocking fee. Items MUST be returned within 5 business days from the time we agree on the return or your items will NOT be refunded. If items have been tampered with, no refund will be made. You will then be responsible for paying shipping charges to have the items returned to you.

DAMAGED SHIPMENTS: You have the right to refuse damaged shipments! All orders leave our warehouses in excellent condition. All damage claims must be reported within 24 hours to delivery carriers. We pack all of our shipments very carefully to ensure the safe arrival of your products; however damage during shipping can happen from time to time. We do everything we can prior to shipping to make sure your package will arrive safely without damages. If damages occur, please contact us and we can re-ship your order. Should you receive a damaged package, please contact us immediately. It is imperative all original packaging materials are saved.  We cannot replace damages due to shipper at our expense; WE MUST RECEIVE A PHOTO OF THE DAMAGED ITEM, SO WE CAN START A CLAIM.  You can email the damages picture to candlesandcreamsbylondon@comcast.net  After the claim has been filed, we will reship your order or reimburse your credit card.

ORDER TRACKING: Your tracking email will go to the email address you used when you placed your order. Be sure to check your email address before you submit your order. If you have used the correct email address you should receive your tracking after 5 PM the day your order ships.

INTERNATIONAL ORDERS: 
We welcome all international orders. Shipping Internationally - Shipping costs are determined by weight of the package and the country of ultimate destination.
You pick the shipping option.

OUR SHIPPING OPTIONS ARE LISTED IN THE SHOPPING CART WHEN YOUR ORDER IS PLACED.